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Forum 2002: Session I Speakers
Saturday, October 12, 2002
Intel Campus - Hillsboro, Oregon
How to Create, Staff, Manage and Mature the Successful Technology Enterprise
MORNING SESSION: Business Teaming, Corporate Governance and Board Dynamics
Opening Speaker:
The Mortal Sins Avoided and Hard Lessons Learned by Successful Teams in the Current Market
Mark Cameron White - Partner, White & Lee LLP
Mark reviewed the key things that the best management teams are now doing to succeed, in light of how the rules of company building have changed since the burst of the bubble. He cited examples of mistakes made by management teams and gave his spin on what works and what doesn’t.
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Panel Discussion 1: The New Rules on Building, Changing and Motivating the Team
The Management Team Life Cycle - Staffing Needs as the Enterprise Matures
Richard Strayer - Founder, Strayer Consulting
Richard provided a roadmap on how to build the Company’s staffing from formation through maturity. The issues he covered include: overall process and strategy of team building, team management as the Company matures, timeline of which positions to hire when, building flexibility into the team structure, and instituting change during periods of rapid growth or downsizing.
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Building the Starting Team and Setting the Culture
Steve Morris - CEO, Teseda
Teseda is a rapidly scaling automated test equipment company that was funded by two prominent venture funds in its Series A round, and it has added two additional funds with the recent completion of its Series B round. Further, Teseda has been an operating company during and after the technology bubble. With this background, Steve profiled the ideal team that a company should have, to be attractive for a first round of investment; more specifically, he discussed the minimum requirements a team needs to be considered a viable company.
In addition, Steve profiled the team at different stages in the Company’s development. Here are some topics that were covered:
· Interim CEOs or any CEO for early stage companies
· VCs’ role as the interim team
· First Board of Directors or advisors before the new money comes in
· Need for management teams prior to product launch
· Room now for “operationally-oriented” CEO vs. the “marketing-oriented” CEO; when either profile executive makes sense for the Company.
Managing by Consensus - When All founders have an Equal Say
Rob Nail - CEO, Velocity11
Rob talked about Velocity11’s unusual consensus management structure. After Velocity11 spun out of Incyte, the four founders settled on a consensus structure that seemed to work early on. With the Company growth, the structure is now showing strain. Rob discussed the investment community’s reaction to this structure and why Velocity11 seems to have attracted investor interest without requirements for immediate management change.
Protecting the Company Against the Unfair Executive Termination
Joe Kouri - Partner, Bononi & Kouri
Joe addressed a couple of key issues that Boards should consider when making changes in the executive team:
· Legal definition of an “unfair” termination in light of the perspectives of juries and judges
· Acceptable definitions of termination “for cause” or “without cause” for the Boards and executives
· Desirable timeline, paper trail and warnings for avoiding claims of unfair termination
· Conducting a termination properly without making the mistakes that Boards typically make
Panel Discussion 2: Corporate Ethics, Accounting and Governance in the Age of Enron
A Venture Director's Exposure and Protection from Corporate Mismanagement and Inaccurate Reporting
David Chen - Partner, OVP Venture Partners
David provided a practical guide of what directors should and should not do to be effective on the Board and avoid personal liability. David also discussed the rules directors of private companies should now follow in light of the Sarbanes-Oxley Act.
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Changes at FASB and the SEC that Change the Reporting Rules for Emerging Growth Companies
Richard Callahan - Partner, KPMG
Richard addressed the new rules of corporate behavior by discussing the clear rules that FASB and the SEC have adopted this year that impact private company accounting practices, governance and requirements for newly listed companies or private companies acquired by listed companies. He then discussed what companies “should” do, but are not yet required to do to remain clean. Certain rules that impact public companies should also be guidelines of behavior for private companies; Richard’s presentation explored why that is the case.
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Corporate Governance and Best Practices - What the Sarbanes-Oxley Act Really Means for Management
Patrick Schultheis - Partner, Wilson Sonsini Goodrich & Rosati
Patrick reviewed the Sarbanes-Oxley Act and distinguished between the rules to follow for early stage, mid-stage and later stage companies. Among the questions he explored are as follows:
· Should management be more vigilant as the company matures, or do the rules remain the same for all companies?
· What practical steps should directors take on inside round financings and low-priced acquisitions?
· When are the directors truly conflicted…and what if exclusion from voting prevents approval of a critical company financing, partnering or liquidity event?
· Can officers and directors vote differently as Board members or shareholders…and when?
· What are the costs of compliance…and when is a company being paranoid and going too far?
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Panel Discussion 3: Building, Communicating With and Managing an Effective Board of Directors
How to Build a Balanced and Effective Board Throughout the Corporate Life Cycle
John Thomas - Partner, Stoel Rives
John provided his observations on what makes for the best Boards for technology companies, and how the constitution of the Board tends to change with company maturity. As part of this discussion, John provided advice on what committees of the Board should be formed, when, who sits on these committees, how often they meet, and what issues should be discussed. He also discussed: (i) how to find good outside directors, (ii) what, if any, Board compensation makes sense, how much and in what form, (iii) how to protect and attract outside Board members with the new reality of liability, and (iv) how to avoid venture director conflicts on financings and acquisitions.
In addition, John addressed the conflicts that legal counsel has in advising the management team on matters that, arguably, the Board should be apprised of. He provided examples of these situations and how they can be resolved without breaching the trust and confidentiality that management places with its outside counsel.
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A Venture Guy's Take an What Gives and What Doesn't - Management Reporting
Robert Winter - Partner, Rocket Ventures
Robert addressed what constitutes good and bad reporting by management to the Board. Robert’s topics included: (i) what management should absolutely report, and what is more operational and not necessary, (ii) how should management prep the Board for bad news, and when is it too soon to give it, (iii) specific examples of the form of reports, charts, and tables that Robert likes to see on sales and the sales pipeline, financial reports and comparisons, and operational reports, and (iv) how management should conduct the Board meeting, time management, who reports and how much detail to give.
More specifically, Robert discussed when management should push back to keep the directors out of running the Company and what management should do when directors want to know about what the lawyers are advising. Furthermore, he discussed the directors’ obligations in reporting to management, providing guidance and getting involved.
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Board Dynamics in the Current Market
Debi Coleman - Managing Partner, SmartForest Ventures
Debi addressed (i) how or if the Board is providing more oversight on management after the bubble, (ii) the time the management team devotes to Board meeting prep and how this has changed with the scale-up in Company operations, (iii) what techniques she has employed for effective Board management, (iv) examples of the types of misunderstandings that directors typically have with management and how these can be identified and addressed before they become problems, and (v) what types of issues she doesn’t take to the Board, how she manages bad news, and when she thinks the Board is useful and when it is not. Debi also discussed how she uses directors as advisors and contributors to the Company’s business outside of the Board context.
AFTERNOON SESSION: Partnering for Growth - And Survival Strategies if You Miss the Market
Panel Discussion 4: Strategic Partnering for Effective Product Deployment - Laying the Groundwork
Using IP Strategy to Block the Competition
Dennis Fernandez - Partner, Fernandez & Associates
In his presentation, Dennis explained (i) recent changes in the patent field that protect new types of inventions, such as business methodology, (ii) what constitutes a public disclosure that starts the one-year clock for submission of a patent application, (iii) the fundamental building blocks of an effective “offensive” and “defensive” patent protection strategy, (iv) what patent strategies a more mature company can employ when it has not used patents to protect its core technology, but would now like to protect its new derivative technology which might be patentable, and (v) how blocking patents work, and what is the strategy used here. In addition, Dennis also discussed practical strategies companies are now using to prosecute patent claims through contingency lawsuits, suits funded by outside investors, and other strategies.
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Documenting the Deal - What to Say and How to Say It
Scott Davidson - Partner, White & Lee LLP
Scott presented an overview of how emerging growth technology companies can identify, attract and structure corporate strategic partnerships. Specifically, Scott addressed (i) current trends in partnering for Pacific Northwest companies, (ii) strategic partnering sources: how and when to approach them, (iii) how to structure partnerships to achieve the companies objectives, (iv) key features, issues and differences between technology, creative and marketing partnerships, and (v) how to exit a partnership without burning bridges. Scott also identified (vi) the types of technology and marketing partnerships that are currently being formed, (vii) the natural evolution of successful partnerships, (viii) common misunderstandings of partners and how to pre-plan and anticipate each partner’s objectives, and (ix) dispute resolution techniques to amicably work out operational issues between partners and how these processes might be written into partnering agreements.
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Transborder Deals in Europe and Asia - Things to Know and Things to Do
Julie Wicklund - Senior Associate, Cooley Godward
Julie first identified key concerns in international deals, such as (i) tax implications of remitting license or product sale revenues back to the U.S., (ii) governing law and dispute resolution issues, (iii) IP protection, enforcement and interoperability issues, and (iv) distinct regional revenue generation or business structuring models. She will then compare these points by region (ie. Europe vs. Asian solutions generally applied). In addition, Julie provided her advice on how U.S. based companies can effectively enter new foreign markets, how to identify suitable partners in different industries, and how companies typically evolve their marketing strategies and presence in key markets over time with successful penetration.
Panel Discussion 5: David and Goliath Talk Shop - Strategic Partnering Between Technology Developers and Distributors
The Game Plan for Net Partnering from a Small Player from the Northwest
Kevin Hoar - VP of Operations, StoreSight Systems, Inc.
StoreSight is a two-year-old, largely unfunded startup with an innovative store location and inventory identification net application that fits with webstore portals for the country’s major retailers. Kevin spoke about the remarkable progress that the Company has made in working with larger OEM partners, notwithstanding StoreSight’s size and operational limitations. Specifically Kevin identified (i) the obstacles and concerns that the Company has had to overcome in working with larger OEM partners, (ii) the Company’s strategy for identifying key partners, getting introductions and running the decision-making gauntlet of working with large organizations, and (iii) how the Company has staffed with part-time and non-paid engineers and motivated these folks to stay with the Company for over 2 years without a salary.
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Towing the Line Between Verisity and Synopsys in the EDA Space
Michael Horne - CEO, Qualis
Qualis develops an EDA verification apps platform that sits on top of and enhances the performance of underlying core verification tools developed by Verisity Design Systems and Synopsys. The problem Qualis faces is that it must work cooperatively with both Verisity and Synopsys which have competitive tools and are seeking to distinguish their products in part by the applications developed using the Qualis solution. Given this background, Michael discussed (i) how he has positioned Qualis as the Switzerland of the verification apps world, (ii) why he has not aligned Qualis exclusively with either Verisity or Synopsys to get funding, greater market promotion or be acquired by that competitor, and (iii) whether, given the competitive dynamics in the EDA industry, Michael believes he can continue to position Qualis as neutral. Michael also addressed how (iv) he communicates with each partner given that they are direct and strong competitors, and (v) how he is discouraging each from developing their own apps toolkit which will undercut Qualis and its market potential.
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Partnering as a Cost Efficient Strategy to Penetrate Markets in Korea, Japan and Southeast Asia
Y. Stuart Nam - Founder, Principia Group
Stuart discussed the current health of markets in Korea, Japan and Southeast Asia, and how each of these markets differs and how they are the same, and how to identify and work with either technology or distribution partners in these markets. In particular, Stuart commented on (i) the normal structure of marketing and distribution partnerships in these regions, and the revenue-share, licensee models or product resale arrangements that are generally acceptable to Asian partners, (ii) the level of front-end promotional support and back-end customer support required of U.S. technology suppliers, (iii) government involvement or approvals required for these arrangements, and tax levies on funds remitted to the U.S. from Asian partners, and (iv) practical protections for U.S.-sourced intellectual property to avoid piracy and countries where infringement is a particular concern.
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Working with Intel - What it Takes
Keith Larson - Venture Partner, Intel Capital
Keith (i) gave an overview of how Intel works with smaller technology companies, and discuss (ii) how Intel identifies which technologies it will source externally, (iii) how Intel seeks out and finds those technologies, (iv) the usual process followed for negotiating and finalizing deals, (v) the decision-makers, (vi) the usual time-line from start to finish for completing an OEM or co-marketing arrangement with Intel and (vii) the business models that Intel generally uses for working with commercial partners. Other issues Keith addressed are (viii) what Intel seeks in partners and what will cause Intel not to work with a company even if the technology is interesting, (ix) any key deal points that Intel must have (such as distribution rights, exclusivity, equity), and what is negotiable and what is not, (x) Intel’s position on protection of a partner’s IP vs. “residual rights”, and (xi) Intel’s position with respect to rights to acquire technology suppliers that are critical to its future product development plans.
Panel Discussion 6: Rethinking, Repositioning and Retooling the Business
Business Expansion in an Age of Cutbacks - Why and How to Do It
Derek Streat - Vice President of Strategic Development, Classmates
Classmates has built a substantial core business providing internet-based alumni networking services, and its next challenge is to extend its current product offerings to assure continued revenue growth and cross-sell into its existing community. With this background Derek discussed (i) how Classmates has changed its thinking about its core business in the current market, (ii) how Classmates intends to ride the wave of the new consumer focus on friends and family to extend its product offerings, (iii) given the risks of over-expansion and high costs of capital, how will Classmates extend and make its current infrastructure more productive to create and provide its new online service products and off-line product extensions, (iv) how Classmates is focusing on product extension by acquisition or internal development (v) how Classmates can extend its product offerings and still protect its core alumni-networking products from other formidable competitors such as AOL, Yahoo and others, and (vi) from an organizational perspective, how Classmates will staff the creation and support of new products and assure cost control, tight reporting and accountability.
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Restarting the Start-up Three Times Over Ten Years
David Watkins - CEO, OneName
OneName has defined and redefined itself over its ten-year corporate life and the Board, investors, staff and customers adjusted at each change-over. Given this background, David spoke about what OneName did wrong and what it did right on each of its restarts, and focus on the following points: (i) the clear signs of when a redefinition of the business is needed, and the timeframe when a change should be completed, (ii) how management scales back and then fills out the team, and transitions customers to the new approach and product offering, (iii) with each new story and each new capital raise, what and how the Company tells investors, and generally the best way to maintain good communication and support of the investors, and (iv) why OneName completed each restart in the same company, rather than folding the existing operations to begin the next initiative in a new organization with a fresh slate and no liabilities.
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The Process, Structure and Discipline of Selling an Employee Benefits Software Tool to the Corporate Enterprise Buyer
Mike Hayes - Vice President of Marketing and Sales, Ascentis
Mike described how in a matter of 4 months he has been able to significantly build the sales process, pipeline and closing percentages for enterprise sales of Ascentis’ software platform for organizing and automating HR and employee benefits services. In particular Mike described (i) how sales were done before his arrival, (ii) the sales process he has now put in place and why it has worked, (iii) how he identified and now motivates his direct sales team, (iv) why Ascentis is focusing on direct sales and not indirect channel sales, (v) how he charts and projects sales, and the business model that has evolved that enables management to forecast revenue generation, and (v) how the Company has identified the best positioning, pricing model and value add for its customers and communicated this message to the market. Mike also spoke about the costs the Company has incurred in implementing the new sales approach that he has put in place and explain how the Company seeks to maximize productivity from its existing staff.
Throughout his presentation, Mike focused on the process he has adopted, and the flexibility built into the process to adjust to market conditions. Mike also identified those elements of the Ascentis process that he believes are transferable to other software companies attempting enterprise sales
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What to Tell the Street and How to Spin the Bad News...or New News
Abbie Kendall - Principal, Armstrong Kendall
Abbie discussed how companies can determine how to position new change, and how to tell the story in a positive and effective way. Abbie shared her advice on working with companies that are scaling back, retrenching and repositioning themselves and discuss how these companies can minimize negative market reaction to corporate setbacks. Abbie also discussed (i) whether companies even want to issue a press release or announce their downsizing, (ii) how to approach, in a less public way, existing and new customers to favorably position the Company, and (iii) a list of things management absolutely should avoid doing in handling bad news.
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Closing Speaker:
Corporate Governance and the Capital Markets - What's Right, What's Wrong and What Matters
Steven Wynne - Former CEO, adidas America, Inc. and Founder, Ater Wynne LLP
Steve addressed the real issue of the day, which is how to run a company the right way and stay out of trouble. Calling on his experiences in managing adidas America and in advising technology management as a senior partner at Ater Wynne, Steve provided his perspective of recent developments in corporate governance. Topics Steve addressed include (i) the fundamentals of best practices that have not changed in the current climate and the new standards of care and loyalty that now apply, (ii) how to quickly correct the mistakes that a Company makes, (iii) where the SEC and FASB are going with investigations and new regulations and Steve’s predictions on what permanent changes we will ultimately see, (iv) whether or not the public bashing of management and directors in some trading companies having a positive or negative impact on pre-public companies with respect to risk assessment, willingness of talented persons to serve on Boards, and liquidity prospects, and (v) means for companies to police themselves that would avoid the need for the government to unduly regulate corporate behavior and impact risk-taking that drives new innovation.
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